Frequently Asked Questions

What is your shipping Policy?

We will choose the most cost-effective shipping carrier based on the items ordered and their destination. FOR PRINTS Shipping times range from 1-7 business days. You will receive a tracking number as soon as your order has been shipped. We use USPS, UPS and FedEx.

SHIPPING PRICES for prints are calculated based on your cart total as follows:

FOR ORIGINALS & LIMITED EDITIONS 

Shipping times range from 3-9 business days. Tracking information will be emailed to you as soon as available. Shipping for these items will be based on weight:

Large Size Products and Crating Policies 

Due to shipping requirements and the potential for damage, some products over 30" on the short side, or over 40" in length must be crated at an additional cost.  All additional Crate fees are included in the product total.

-Crate for MetalPrints over 30x40 to 40x60 $15.00 (required)

-Crate for MetalPrints over 40x60 $20.00 (required)

-Products over 40" long that are shipped flat may require freight shipping, We can provide freight quotes for these orders. Please allow additional time for the quote and freight delivery times.

Any Freighting Fees may be billed to the fulfillment artist separately after processing your order. Please contact kbova@charter.net for freight fees before the order is placed.

-Shipping Outside of the Continental US, Expedited Shipping, and Special Requests:

**If you reside outside of the continental United States, including Alaska and Hawaii, please contact us at kbova@charter.net or +1-860-230-8828 regarding your shipping preferences. APO shipping is charged full cost and sent via USPS.  Requests for shipping outside of the continental United States, other types of shipping and expedited shipping will be charged at full cost. We are not responsible for duties and taxes required for international shipping. Shipping Quotes are available for large orders or orders shipping to international destinations.

What is your Policy on Returns/Exchanges/Refunds?

Due to the nature of the print process, I CANNOT accept any exchanges or refunds. It will be up to you to be sure that your are selecting and ordering the correct print in the orders section.  All transaction fees are non-refundable and if your package arrives damaged, please contact me ASAP  at kbova@charter.net  

How can I keep up with your new work?

I would love for you to be the first to know about any new work! An easy way to stay in the loop is by signing up for my newsletter.

You can also follow me on my social media pages as I will be constantly posting about new work!

Instagram: instagram.com/kim.bova

Facebook: facebook.com/kimbovaphotography/